You can contact us through our email [email protected] and we will contact you as soon as possible. In this way, you can talk directly and more efficiently with our team member who is responsible for your job.
What are your opening hours?
Our opening hours are from Monday to Friday, 9:00am to 5:00pm AEST.
Do you operate on the weekends or public holidays?
No. We do not operate our office either weekends or public holidays. However you can place your order to get first priority on the next working day.
We accept the following payment methods on our secure site; Visa, Mastercard, Amex, PayPal and Bank Transfer. We do not store your credit card details on our server.
Is the price on the website GST inclusive?
Yes. All prices are inclusive of GST.
When Do I Pay?
In order to process your artwork, 20% deposit of total price is required when receiving an
invoice. And then full payment is required along with the
final artwork proofs.
A minimum of 300dpi is required for any image in your artwork to achieve a crisp quality print.
What is the difference between RGB and CMYK?
The colour that is seen on a computer monitor is light colour which is made up of Red, Green
and Blue (RGB). RGB mode is to view on computer
screens or digital devices (as screen uses light to make the colour). The colour to be printed on your product is ink colour which is made up of
Cyan, Magenta, Yellow and Black (CMYK). In full-colour printing process, CMYK is the standard colour mode.
Can I supply my artwork in RGB?
Yes. However any file provided in RGB mode will be converted to CMYK mode before printing and it may look slightly less vibrant on your screen.
What is the overprint function and when should it be used?
When two objects of different colours overlap, they knockout they will not print on top of each other. The top colour is knocked out (covered up)
of the bottom colour, preventing any overlapping. To intentionally print one layer of ink on top of another is to overprint. If you want the colours
to mix, use this function with caution. Incorrect use can produce unwanted results and we will not be responsible for misuse of overprint function.
Yes. Two free rounds of edits are included in the initial price. You will need to check this proof carefully for any errors or changes you’d like to make.
Inform us of any changes at this point.
Can I make more changes than two?
You will be charged an additional $25 per round of edits which is to be paid before we complete your artwork.
What should I check in my artwork during proofing process?
You will need to double check for any errors including correct dates, spelling, grammar, punctuation. Your artwork will be printed as it appears
during the approval step. We will not be responsible for these mistakes.
Yes. We do provide professional design services. Our professional design team will help you to make your ideas and visions come to life.
How much do you charge for professional design services?
We charge you between $90 and $120 including GST per hour depending on complexity and the size of the job and up to three rounds of edits are
included. We will quote you before we do anything.
Can you complete design jobs same day?
We value high-quality thoughtful design which takes an investment of time. For this reason we cannot guarantee same day design services.
During the trimming process the stock can shift 1-2mm in any direction due to the pressure of
the blade, stock characteristics, or any other external
condition. We recommend you to keep your important texts and images 2-3mm inward from the trim lines to guarantee not to be cut off.
What is quantity variation?
We will always act to make sure to deliver the correct quantity ordered. However, some
variation is inherent in the printing process and (+/-) 5-10%
quantity variation of the final quantity produced is generally understood and accepted in printing industry. An order to be short or over by 10%
would be rare, but understand that the exact amount of the final products you receive may vary within this range.
What is colour variation?
We process Gang Run printing for the majority of orders. It refers to the production process
of combining multiple jobs to print together on the same
paper sheet in an effort to reduce printing costs across several jobs. The main limitation with gang run printing, is the inability to control the ink
density of neighbouring images. All Gang Run printings are subject to a (+/-) 5% colour variation between artwork proofs and the completed job.
Can I avoid these variations incurred in printing processes?
If you would like to avoid any varation incurred in printing processes, we recommend you to print your job alone. This printing process costs are much
higher as we print your product only. Contact us with the details of your requirements if you wish to get a quote.
We do not refund any deposit or full payment. All orders are final as our products are
customized for individual customers. For more information,
please refer to our Terms and Conditions.
Can I get a refund for 20% deposit if I need to cancel an order before paying full payment?
We are a service based business and make everything to order. As soon as you pay deposit, we start to work on your design. Therefore we do not
offer refunds.
Can I cancel my order after ordering?
Unfortunately you cannot cancel your order once it is placed to print. It is immediately scheduled in the print queue.
Our prices are included delivery to the most destinations in Australia. However we may charge you an additional cost if the delivery location is
outside metropolitan areas or if you require urgent deliveries. In these cases, we recommend you to contact us to arrange it for your delivery.
How long does it take to receive my order?
We usually ship within one business day after the completion of production. Generally you would receive your product within 2 to 5 business days.
However it may take longer if the delivery location is outside metropolitan areas. Shipping transit time varies depending on your location. Please
note that PrintCulture has no responsibility for shipping delays caused by delivery company, weather conditions, or any other circumstances beyond
PrintCulture’s direct control.
Do you provide tracking information once orders have shipped?
Yes. We will send you tracking information once your product has been dispatched, so you can check your parcel’s status.
Can you deliver to two addresses?
Yes. We can organise delivery to two addresses. There will be an extra charge for the second address.
Do you allow pick-ups?
Unfortunately we do not allow pick-ups at this stage.
Our standard turnaround time ranges from 3 to 10 business days excluding shipping time. Turnaround time depends on products that you order,
whether or not you choose to include the finish and the current work load. Turnaround time begins when we receive approval of your proof and
the final payment. Once your order is ready to print, we will provide you the estimated time of arrival for your job. We are closed weekends and
public holidays, so these days are not included.
Note: Turnaround times are estimates only based on our average results.
Does turnaround time including shipping time?
No. Turnaround time does not include shipping time as ours refer to solely to production. You should allow additional business days for delivery.
It is our goal to release all jobs as soon as they are ready to go however it may take up to one business day for orders to ship.
What affects delay turnaround time?
Turnaround time for your job begins when we receive approval of your proof and the final payment. As a result, turnaround time can be delayed by;
delay of providing print-ready artwork, delay of approval, delay of payment or special requests. It is the customer’s sole responsibility to allow plenty
of time for preparing all details of artwork, payment and printing.
Can you guarantee a delivery date for an urgent order?
If your job is time sensitive, we recommend you contact us prior to placing an order.
We make every effort to meet or ensure your job arrives on time
however a variety of issues including equipment failure, production errors, weather conditions, etc, may result inevitable delays. Our expected
arrival/delivery date is an estimate only.
Can you quote items that are not listed on your website?
Yes. We can offer custom printing quotes for you. You can contact us through our Quote page or email to [email protected] .
Can I request samples?
Yes. Our sample packs are available for $5.00 and this value will be deducted from your next order.
How many samples are included in your sample pack?
Our sample packs contain 13 paper stocks and 8 sticker stocks. And we will also send you a sample pack of some of our recent work (Subject to availability).
How can I contact you?